{"id":7956,"date":"2019-09-05T12:14:47","date_gmt":"2019-09-05T12:14:47","guid":{"rendered":"https:\/\/www.openbusinesscouncil.org\/?p=7956"},"modified":"2021-06-10T08:26:19","modified_gmt":"2021-06-10T08:26:19","slug":"5-use-cases-conversational-analytics-workplace","status":"publish","type":"post","link":"https:\/\/www.footballthink.com\/5-use-cases-conversational-analytics-workplace\/","title":{"rendered":"5 Use Cases for Conversational Analytics in the Workplace"},"content":{"rendered":"
\"5
5 Use Cases for Conversational Analytics in the Workplace<\/figcaption><\/figure>\n

Our consumer tech-driven world continues to outpace itself in terms of the convenience and functionality offered by various tools and services. But by most measures, smart speakers are leading the charge.<\/p>\n

Around one in five<\/a> U.S. adults have a voice-activated smart speaker. What\u2019s more, 40 percent of those households own multiple speakers. And growth is far from slowing; smart home speaker sales have increased by 78 percent year-over-year (YoY).<\/p>\n

The widespread popularity of this technology isn\u2019t going unnoticed by workplaces, which are starting to adopt their own versions of voice-activated tools to facilitate knowledge and boost productivity.<\/p>\n

Let\u2019s discuss five use cases of voice-activated technology that workplaces are eager to test out.<\/p>\n

Improved Customer Service\u00a0<\/b><\/h2>\n

Automated customer service, or interactive voice response <\/a>(IVR), has been around for a decade already. But for the most part, this technology has brought people more frustration than convenience (ever have to repeat something a half a dozen times and then get hung up on?).<\/p>\n

Voice recognition and natural language processing technologies, on the other hand, have turned the corner. These technologies allow customers to get simple answers without waiting for a live agent or get quickly directed to a human when a question is too complicated for a predefined solution.<\/p>\n

Broadened Employee Access to Big Data\u00a0<\/b><\/h2>\n

Businesses collect and store a boatload of data. Many business leaders believe this raw information holds the insights needed to get ahead of competitors and innovate for long-term success. They\u2019re not wrong, but many haven\u2019t yet been successful at sharing this knowledge with the entire company. That\u2019s changing thanks to various subsets of artificial intelligence. A good example is conversational analytics software offered by companies like ThoughtSpot<\/a>. Through natural language processing and machine learning algorithms, non-technical users can ask questions as they would to their home speaker, and be fed instant, accurate answers sourced from a company\u2019s entire data archive.<\/p>\n

Faster Hiring Processes\u00a0<\/b><\/h2>\n

Technology has accelerated the process of searching and applying for jobs considerably, but the influx and speed of applications coming in has only burdened human resource departments, resulting in drawn-out hiring processes and lengthy onboarding. Voice technology makes it easier for HR professionals to sort candidates based on specific qualities or expertise, send automated responses to streamline communication, and schedule interviews.<\/p>\n

Increased Visibility on the Manufacturing Floor\u00a0<\/b><\/h2>\n

Some of the most valuable employees to an enterprise don\u2019t sit at desks all day. Manufacturing employees and warehouse managers are often on their feet, ensuring that business is operating properly. But going back to their workstation every time they need to an answer to something is not only inefficient, but it\u2019s also frustrating. During a hectic day, some might elect to go off intuition rather than numbers. Voice technology allows supply chain professionals to access information on the spot so they can keep the company\u2019s output on pace.<\/p>\n

Greater Human Resource Transparency\u00a0<\/b><\/h2>\n

Every company maintains in-depth policies, guidelines, and benefits that employees regularly have questions about. But this information isn\u2019t typically organized in a way where employees can quickly find what they need. This results in one-off emails to the HR team. For large companies, this adds up to a lot of wasted time annually. Incorporating voice technology with the human resources knowledge base gives employees<\/a> quick answers, allowing them to get back to their work\u2014and freeing HR from solving endless one-off requests.<\/p>\n

Voice technology stands to improve dozens of aspects in the average business\u2019s daily operation because employees are already familiar with the technology. Like any workplace shift though, technology is only one part of the battle. Introducing voice technology won\u2019t be the boon to productivity that it can be if companies don\u2019t prioritize the importance of using data on a daily, if not hourly, basis.<\/p>\n

This is an article provided by our partners network. It does not reflect the views or opinions of our editorial team and management.<\/strong><\/p>\n

Contributed content<\/strong><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Our consumer tech-driven world continues to outpace itself in terms of the convenience and functionality offered by various tools and services. But by most measures, smart speakers are leading the charge. Around one in five U.S. adults have a voice-activated smart speaker. What\u2019s more, 40 percent of those households own multiple speakers. And growth is […]<\/p>\n","protected":false},"author":7,"featured_media":7958,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_mo_disable_npp":""},"categories":[25,3822],"tags":[],"acf":[],"yoast_head":"\n5 Use Cases for Conversational Analytics in the Workplace - OpenBusinessCouncil Directory<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.technologyhq.org\/top-5-business-transformation-with-conversational-analytics\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 Use Cases for Conversational Analytics in the Workplace\" \/>\n<meta property=\"og:description\" content=\"Our consumer tech-driven world continues to outpace itself in terms of the convenience and functionality offered by various tools and services. But by most measures, smart speakers are leading the charge. Around one in five U.S. adults have a voice-activated smart speaker. What\u2019s more, 40 percent of those households own multiple speakers. And growth is […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.technologyhq.org\/top-5-business-transformation-with-conversational-analytics\/\" \/>\n<meta property=\"og:site_name\" content=\"OpenBusinessCouncil Directory\" \/>\n<meta property=\"article:published_time\" content=\"2019-09-05T12:14:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-06-10T08:26:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.footballthink.com\/wp-content\/uploads\/2019\/09\/Conversational-Analytics.png\" \/>\n\t<meta property=\"og:image:width\" content=\"934\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Hernaldo Turrillo\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Hernaldo Turrillo\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.technologyhq.org\/top-5-business-transformation-with-conversational-analytics\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.footballthink.com\/5-use-cases-conversational-analytics-workplace\/\"},\"author\":{\"name\":\"Hernaldo Turrillo\",\"@id\":\"https:\/\/www.footballthink.com\/#\/schema\/person\/b9610afd0759dc701187a7f622375c23\"},\"headline\":\"5 Use Cases for Conversational Analytics in the Workplace\",\"datePublished\":\"2019-09-05T12:14:47+00:00\",\"dateModified\":\"2021-06-10T08:26:19+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.footballthink.com\/5-use-cases-conversational-analytics-workplace\/\"},\"wordCount\":683,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.footballthink.com\/#organization\"},\"articleSection\":[\"News\",\"Resources\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.technologyhq.org\/top-5-business-transformation-with-conversational-analytics\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.footballthink.com\/5-use-cases-conversational-analytics-workplace\/\",\"url\":\"https:\/\/www.technologyhq.org\/top-5-business-transformation-with-conversational-analytics\/\",\"name\":\"5 Use Cases for Conversational Analytics in the Workplace - OpenBusinessCouncil Directory\",\"isPartOf\":{\"@id\":\"https:\/\/www.footballthink.com\/#website\"},\"datePublished\":\"2019-09-05T12:14:47+00:00\",\"dateModified\":\"2021-06-10T08:26:19+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.technologyhq.org\/top-5-business-transformation-with-conversational-analytics\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.technologyhq.org\/top-5-business-transformation-with-conversational-analytics\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.technologyhq.org\/top-5-business-transformation-with-conversational-analytics\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.footballthink.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"5 Use Cases for Conversational Analytics in the Workplace\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.footballthink.com\/#website\",\"url\":\"https:\/\/www.footballthink.com\/\",\"name\":\"OpenBusinessCouncil Directory\",\"description\":\"Openbusinesscouncil\",\"publisher\":{\"@id\":\"https:\/\/www.footballthink.com\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.footballthink.com\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":[\"Organization\",\"Place\"],\"@id\":\"https:\/\/www.footballthink.com\/#organization\",\"name\":\"openbusinesscounsil\",\"url\":\"https:\/\/www.footballthink.com\/\",\"sameAs\":[],\"logo\":{\"@id\":\"https:\/\/www.technologyhq.org\/top-5-business-transformation-with-conversational-analytics\/#local-main-organization-logo\"},\"image\":{\"@id\":\"https:\/\/www.technologyhq.org\/top-5-business-transformation-with-conversational-analytics\/#local-main-organization-logo\"},\"openingHoursSpecification\":[{\"@type\":\"OpeningHoursSpecification\",\"dayOfWeek\":[\"Monday\",\"Tuesday\",\"Wednesday\",\"Thursday\",\"Friday\",\"Saturday\",\"Sunday\"],\"opens\":\"09:00\",\"closes\":\"17:00\"}]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.footballthink.com\/#\/schema\/person\/b9610afd0759dc701187a7f622375c23\",\"name\":\"Hernaldo Turrillo\",\"description\":\"Hernaldo Turrillo is a writer and author specialised in innovation, AI, DLT, SMEs, trading, investing and new trends in technology and business. He has been working for ztudium group since 2017. He is the editor of openbusinesscouncil.org, tradersdna.com, hedgethink.com, and writes regularly for intelligenthq.com, socialmediacouncil.eu. Hernaldo was born in Spain and finally settled in London, United Kingdom, after a few years of personal growth. Hernaldo finished his Journalism bachelor degree in the University of Seville, Spain, and began working as reporter in the newspaper, Europa Sur, writing about Politics and Society. He also worked as community manager and marketing advisor in Los Barrios, Spain. Innovation, technology, politics and economy are his main interests, with special focus on new trends and ethical projects. He enjoys finding himself getting lost in words, explaining what he understands from the world and helping others. Besides a journalist, he is also a thinker and proactive in digital transformation strategies. Knowledge and ideas have no limits.\",\"url\":\"https:\/\/www.footballthink.com\/author\/hturrillo\/\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.technologyhq.org\/top-5-business-transformation-with-conversational-analytics\/#local-main-organization-logo\",\"url\":\"https:\/\/www.footballthink.com\/wp-content\/uploads\/2017\/04\/logo_big.png\",\"contentUrl\":\"https:\/\/www.footballthink.com\/wp-content\/uploads\/2017\/04\/logo_big.png\",\"width\":1161,\"height\":250,\"caption\":\"openbusinesscounsil\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"5 Use Cases for Conversational Analytics in the Workplace - OpenBusinessCouncil Directory","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.technologyhq.org\/top-5-business-transformation-with-conversational-analytics\/","og_locale":"en_US","og_type":"article","og_title":"5 Use Cases for Conversational Analytics in the Workplace","og_description":"Our consumer tech-driven world continues to outpace itself in terms of the convenience and functionality offered by various tools and services. But by most measures, smart speakers are leading the charge. Around one in five U.S. adults have a voice-activated smart speaker. What\u2019s more, 40 percent of those households own multiple speakers. And growth is […]","og_url":"https:\/\/www.technologyhq.org\/top-5-business-transformation-with-conversational-analytics\/","og_site_name":"OpenBusinessCouncil Directory","article_published_time":"2019-09-05T12:14:47+00:00","article_modified_time":"2021-06-10T08:26:19+00:00","og_image":[{"width":934,"height":600,"url":"https:\/\/www.footballthink.com\/wp-content\/uploads\/2019\/09\/Conversational-Analytics.png","type":"image\/png"}],"author":"Hernaldo Turrillo","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Hernaldo Turrillo","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.technologyhq.org\/top-5-business-transformation-with-conversational-analytics\/#article","isPartOf":{"@id":"https:\/\/www.footballthink.com\/5-use-cases-conversational-analytics-workplace\/"},"author":{"name":"Hernaldo Turrillo","@id":"https:\/\/www.footballthink.com\/#\/schema\/person\/b9610afd0759dc701187a7f622375c23"},"headline":"5 Use Cases for Conversational Analytics in the Workplace","datePublished":"2019-09-05T12:14:47+00:00","dateModified":"2021-06-10T08:26:19+00:00","mainEntityOfPage":{"@id":"https:\/\/www.footballthink.com\/5-use-cases-conversational-analytics-workplace\/"},"wordCount":683,"commentCount":0,"publisher":{"@id":"https:\/\/www.footballthink.com\/#organization"},"articleSection":["News","Resources"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.technologyhq.org\/top-5-business-transformation-with-conversational-analytics\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.footballthink.com\/5-use-cases-conversational-analytics-workplace\/","url":"https:\/\/www.technologyhq.org\/top-5-business-transformation-with-conversational-analytics\/","name":"5 Use Cases for Conversational Analytics in the Workplace - OpenBusinessCouncil Directory","isPartOf":{"@id":"https:\/\/www.footballthink.com\/#website"},"datePublished":"2019-09-05T12:14:47+00:00","dateModified":"2021-06-10T08:26:19+00:00","breadcrumb":{"@id":"https:\/\/www.technologyhq.org\/top-5-business-transformation-with-conversational-analytics\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.technologyhq.org\/top-5-business-transformation-with-conversational-analytics\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.technologyhq.org\/top-5-business-transformation-with-conversational-analytics\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.footballthink.com\/"},{"@type":"ListItem","position":2,"name":"5 Use Cases for Conversational Analytics in the Workplace"}]},{"@type":"WebSite","@id":"https:\/\/www.footballthink.com\/#website","url":"https:\/\/www.footballthink.com\/","name":"OpenBusinessCouncil Directory","description":"Openbusinesscouncil","publisher":{"@id":"https:\/\/www.footballthink.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.footballthink.com\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":["Organization","Place"],"@id":"https:\/\/www.footballthink.com\/#organization","name":"openbusinesscounsil","url":"https:\/\/www.footballthink.com\/","sameAs":[],"logo":{"@id":"https:\/\/www.technologyhq.org\/top-5-business-transformation-with-conversational-analytics\/#local-main-organization-logo"},"image":{"@id":"https:\/\/www.technologyhq.org\/top-5-business-transformation-with-conversational-analytics\/#local-main-organization-logo"},"openingHoursSpecification":[{"@type":"OpeningHoursSpecification","dayOfWeek":["Monday","Tuesday","Wednesday","Thursday","Friday","Saturday","Sunday"],"opens":"09:00","closes":"17:00"}]},{"@type":"Person","@id":"https:\/\/www.footballthink.com\/#\/schema\/person\/b9610afd0759dc701187a7f622375c23","name":"Hernaldo Turrillo","description":"Hernaldo Turrillo is a writer and author specialised in innovation, AI, DLT, SMEs, trading, investing and new trends in technology and business. He has been working for ztudium group since 2017. He is the editor of openbusinesscouncil.org, tradersdna.com, hedgethink.com, and writes regularly for intelligenthq.com, socialmediacouncil.eu. Hernaldo was born in Spain and finally settled in London, United Kingdom, after a few years of personal growth. Hernaldo finished his Journalism bachelor degree in the University of Seville, Spain, and began working as reporter in the newspaper, Europa Sur, writing about Politics and Society. He also worked as community manager and marketing advisor in Los Barrios, Spain. Innovation, technology, politics and economy are his main interests, with special focus on new trends and ethical projects. He enjoys finding himself getting lost in words, explaining what he understands from the world and helping others. Besides a journalist, he is also a thinker and proactive in digital transformation strategies. Knowledge and ideas have no limits.","url":"https:\/\/www.footballthink.com\/author\/hturrillo\/"},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.technologyhq.org\/top-5-business-transformation-with-conversational-analytics\/#local-main-organization-logo","url":"https:\/\/www.footballthink.com\/wp-content\/uploads\/2017\/04\/logo_big.png","contentUrl":"https:\/\/www.footballthink.com\/wp-content\/uploads\/2017\/04\/logo_big.png","width":1161,"height":250,"caption":"openbusinesscounsil"}]}},"_links":{"self":[{"href":"https:\/\/www.footballthink.com\/wp-json\/wp\/v2\/posts\/7956"}],"collection":[{"href":"https:\/\/www.footballthink.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.footballthink.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.footballthink.com\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.footballthink.com\/wp-json\/wp\/v2\/comments?post=7956"}],"version-history":[{"count":1,"href":"https:\/\/www.footballthink.com\/wp-json\/wp\/v2\/posts\/7956\/revisions"}],"predecessor-version":[{"id":10605,"href":"https:\/\/www.footballthink.com\/wp-json\/wp\/v2\/posts\/7956\/revisions\/10605"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.footballthink.com\/wp-json\/wp\/v2\/media\/7958"}],"wp:attachment":[{"href":"https:\/\/www.footballthink.com\/wp-json\/wp\/v2\/media?parent=7956"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.footballthink.com\/wp-json\/wp\/v2\/categories?post=7956"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.footballthink.com\/wp-json\/wp\/v2\/tags?post=7956"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}