{"id":7066,"date":"2019-04-03T10:51:03","date_gmt":"2019-04-03T10:51:03","guid":{"rendered":"https:\/\/www.openbusinesscouncil.org\/?p=7066"},"modified":"2020-02-27T09:40:35","modified_gmt":"2020-02-27T09:40:35","slug":"uk-national-innovation-award-multilingual-support-provider-unbabel-wins-for-innovations-in-blending-human-ai","status":"publish","type":"post","link":"https:\/\/www.footballthink.com\/uk-national-innovation-award-multilingual-support-provider-unbabel-wins-for-innovations-in-blending-human-ai\/","title":{"rendered":"UK National Innovation Award: Multilingual Support Provider Unbabel Wins For “Innovations In Blending Human & AI”"},"content":{"rendered":"
\"UK
UK National Innovation Award: Multilingual Support Provider Unbabel Wins “Innovations In Blending Human & AI”<\/figcaption><\/figure>\n

The UK National Innovation Award, one of the most prestigious contests for innovative companies based in the UK has come to an end. And one of the best recognized companies has been Unbabel,\u00a0a multilingual support provider featuring highly complex AI. The company has won the Innovation Award for \u201cInnovations in Blending Human & Artificial Intelligence\u201d.<\/p>\n

Judges recognised how, in partnership with Concentrix (the worldwide leader in customer care) Unbabel<\/a> had digitally transformed traditional customer language support by adopting a unique combination of machine learning, AI and human translators.<\/p>\n

The National Innovation Awards (\u2018the Nationals\u2019), backed by the Directors\u2019 Club United Kingdom, look at business technology innovations and their impact on customer experience, employee engagement, operations performance, product creation, and profitable growth.<\/p>\n

“As technology and innovation are at the heart of this initiative, we decided to totally reimagine the concept of B2B recognition and award giving. The outcome is a unique programme that uses an\u00a0all-digital\u00a0platform to execute the entire awards process. Our aim is to have an as-near-as-possible zero carbon footprint and environmental impact. Consequently, there are no travel, over-night accommodation or gala dinner expenses associated with our programme,”<\/em> said the organization.<\/p>\n

Working with Concentrix, Unbabel\u2019s video entry to the Nationals was based on introducing a new multi-lingual operating model to a global travel organisation. This addressed the organisation\u2019s customer challenge of email backlog in languages that were proving difficult to resource in terms of translation.<\/p>\n

\"Working
Working with Concentrix, Unbabel\u2019s video entry to the Nationals was based on introducing a new multi-lingual operating model to a global travel organisation<\/figcaption><\/figure>\n

Unbabel blended human and artificial intelligence to create multi-lingual hubs in low-cost, language-agnostic locations capable of any-time support in 29 languages. After an implementation of just four weeks, the travel organisation saw tangible improvements in CSAT, percentage of issues resolved, and first-time response.<\/p>\n

110 Directors\u2019 Club members judged the finals, with more than 60 members judging each category. Each judge nominated a winner (2-points) and a runner-up (1-point) for a category. The finalist with the highest number of points was adjudged the winner.<\/p>\n

Vasco Pedro, CEO of Unbabel, commented: \u201cI\u2019m delighted that we\u2019ve been recognised by these prestigious awards for our work with Concentrix. Today, customer satisfaction is at the top of the business agenda, so being able to serve customers immediately in their native language represents a great competitive advantage. I\u2019m proud of our team who delivered a truly disruptive solution, and it\u2019s wonderful that so many leading CS figures judging the Nationals agreed.\u201d<\/em><\/p>\n

Jon Snow, Founder & Chairman of Directors\u2019 Club, commented on the results: \u201cOur 2019 finalists are all pushing the boundaries of how businesses engage with their customers. Each \u201cOur Innovation\u201d video provided a window into the creativity and vision of the finalist. Judging the finals was a journey of discovery and a valuable learning experience for our Judging Faculty. Congratulations to the Winners, but an equal congratulations to all who made it to the finals.\u201d<\/em><\/p>\n

All other finalists and winners can be checked here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

The UK National Innovation Award, one of the most prestigious contests for innovative companies based in the UK has come to an end. And one of the best recognized companies has been Unbabel,\u00a0a multilingual support provider featuring highly complex AI. The company has won the Innovation Award for \u201cInnovations in Blending Human & Artificial Intelligence\u201d. […]<\/p>\n","protected":false},"author":7,"featured_media":7067,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_mo_disable_npp":""},"categories":[4563],"tags":[4337,4758,3855],"acf":[],"yoast_head":"\nUK National Innovation Award: Multilingual Support Provider Unbabel Wins For "Innovations In Blending Human & AI" - OpenBusinessCouncil Directory<\/title>\n<meta name=\"description\" content=\"The UK National Innovation Award has recognized Unbabel as the most innovative company in the category of \u201cInnovations in Blending Human & AI\u201d\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.footballthink.com\/uk-national-innovation-award-multilingual-support-provider-unbabel-wins-for-innovations-in-blending-human-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UK National Innovation Award: Multilingual Support Provider Unbabel Wins For "Innovations In Blending Human & AI"\" \/>\n<meta property=\"og:description\" content=\"The UK National Innovation Award has recognized Unbabel as the most innovative company in the category of \u201cInnovations in Blending Human & AI\u201d\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.footballthink.com\/uk-national-innovation-award-multilingual-support-provider-unbabel-wins-for-innovations-in-blending-human-ai\/\" \/>\n<meta property=\"og:site_name\" content=\"OpenBusinessCouncil Directory\" \/>\n<meta property=\"article:published_time\" content=\"2019-04-03T10:51:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-02-27T09:40:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.footballthink.com\/wp-content\/uploads\/2019\/04\/unbabel-winners.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"1380\" \/>\n\t<meta property=\"og:image:height\" content=\"919\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Hernaldo Turrillo\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Hernaldo Turrillo\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.footballthink.com\/uk-national-innovation-award-multilingual-support-provider-unbabel-wins-for-innovations-in-blending-human-ai\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.footballthink.com\/uk-national-innovation-award-multilingual-support-provider-unbabel-wins-for-innovations-in-blending-human-ai\/\"},\"author\":{\"name\":\"Hernaldo Turrillo\",\"@id\":\"https:\/\/www.footballthink.com\/#\/schema\/person\/b9610afd0759dc701187a7f622375c23\"},\"headline\":\"UK National Innovation Award: Multilingual Support Provider Unbabel Wins For “Innovations In Blending Human & AI”\",\"datePublished\":\"2019-04-03T10:51:03+00:00\",\"dateModified\":\"2020-02-27T09:40:35+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.footballthink.com\/uk-national-innovation-award-multilingual-support-provider-unbabel-wins-for-innovations-in-blending-human-ai\/\"},\"wordCount\":548,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.footballthink.com\/#organization\"},\"keywords\":[\"AI\",\"innovation\",\"startups\"],\"articleSection\":[\"Open Innovation\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.footballthink.com\/uk-national-innovation-award-multilingual-support-provider-unbabel-wins-for-innovations-in-blending-human-ai\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.footballthink.com\/uk-national-innovation-award-multilingual-support-provider-unbabel-wins-for-innovations-in-blending-human-ai\/\",\"url\":\"https:\/\/www.footballthink.com\/uk-national-innovation-award-multilingual-support-provider-unbabel-wins-for-innovations-in-blending-human-ai\/\",\"name\":\"UK National Innovation Award: Multilingual Support Provider Unbabel Wins For \\\"Innovations In Blending Human & AI\\\" - 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