{"id":2704,"date":"2017-04-28T21:01:40","date_gmt":"2017-04-28T21:01:40","guid":{"rendered":"https:\/\/www.openbusinesscouncil.org\/?p=2704"},"modified":"2020-02-27T09:31:58","modified_gmt":"2020-02-27T09:31:58","slug":"stop-customer-complaints-tracks","status":"publish","type":"post","link":"https:\/\/www.footballthink.com\/stop-customer-complaints-tracks\/","title":{"rendered":"Stop Customer Complaints In Their Tracks"},"content":{"rendered":"
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Image source Flickr<\/figcaption><\/figure>\n

If you\u2019re running a business that deals with customers, then you\u2019re going to get complaints. Heck, you could do everything perfectly and still <\/i> get the occasional customer who just wants to vent at you for something that was probably their own fault!<\/p>\n

If there\u2019s one thing businesses don\u2019t like, it\u2019s\u2026 well, customer complaints. If you\u2019re dealing with them, then you\u2019re dealing with a potentially volatile situation that could end up losing your business. Not only this, but you have to consider how much time it takes <\/a> to deal with customer complaints. So much of that time could be used to improve areas of the business, right? So the best question to ask isn\u2019t so much \u201chow do we deal with customer complaints\u201d; a better question is \u201chow do we stop customer complaints from happening at all<\/i>?\u201d. The answer is here. We\u2019re going to take a look at the most common causes of customer frustration and the ways in which you can deal with them preemptively.<\/p>\n

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Image source Flickr<\/figcaption><\/figure>\n

My item didn\u2019t arrive on time! Also it was smashed!<\/b><\/p>\n

If you\u2019re running an online store that delivers products to people, then it\u2019s essential that your fulfillment process <\/a> is on point. Customers have so much choice when it comes to online shopping, and a lot of the competition are incredibly fast and reliable when it comes to delivery. If the product you\u2019re selling is unique, then you have the upper hand – but you still need to deliver when promised and ensure the packaging is strong enough to avoid damage. Don\u2019t be tempted to skimp when it comes to fulfillment.<\/p>\n

Your website is slow and ugly!<\/b><\/p>\n

Your website needs to be fast, responsive, clean, and easy to navigate. If your website is only just chugging by, then your customers simply won\u2019t have the patience to make it to the purchasing process. And that\u2019s if they can even find what they\u2019re looking for! If your website isn\u2019t user-friendly, then that\u2019s doubtful. Developing a website for an e-commerce business is complex stuff, and if anything goes wrong you can end up losing a lot of business (and get inundated with complaints!). The right e-commerce website solution <\/a> is vital. Not only does a slow and ugly website frustrate customers, but it actually makes it altogether unlikely that most people will even trust it enough to become customers!<\/p>\n

\"Image<\/a>
Image source Pexels<\/figcaption><\/figure>\n

I don\u2019t like your response!<\/b>
\nTo reiterate: you\u2019re going to get customer complaints no matter what you do. It\u2019s not possible to stop all <\/i> of them in their tracks, because there will be many kinds of complaints that are triggered by something that was beyond your control. But complaints aren\u2019t the only sort of contact you need to keep in mind. There are simple questions and even positive feedback <\/a> to consider. If you don\u2019t respond to these promptly and with the right information, then you\u2019re just going to get more complaints. Be empathetic, creative, and detailed in your responses to your customers. Don\u2019t just send them soulless templates. Resolve their problem >and<\/i> give them a reason to keep coming back to you.<\/p>\n","protected":false},"excerpt":{"rendered":"

If you\u2019re running a business that deals with customers, then you\u2019re going to get complaints. Heck, you could do everything perfectly and still get the occasional customer who just wants to vent at you for something that was probably their own fault! If there\u2019s one thing businesses don\u2019t like, it\u2019s\u2026 well, customer complaints. If you\u2019re […]<\/p>\n","protected":false},"author":9,"featured_media":2706,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_mo_disable_npp":""},"categories":[25,1],"tags":[],"acf":[],"yoast_head":"\nStop Customer Complaints In Their Tracks - OpenBusinessCouncil Directory<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.footballthink.com\/stop-customer-complaints-tracks\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Stop Customer Complaints In Their Tracks\" \/>\n<meta property=\"og:description\" content=\"If you\u2019re running a business that deals with customers, then you\u2019re going to get complaints. Heck, you could do everything perfectly and still get the occasional customer who just wants to vent at you for something that was probably their own fault! If there\u2019s one thing businesses don\u2019t like, it\u2019s\u2026 well, customer complaints. 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