{"id":14816,"date":"2021-03-26T15:16:04","date_gmt":"2021-03-26T15:16:04","guid":{"rendered":"https:\/\/www.openbusinesscouncil.org\/?p=14816"},"modified":"2022-07-05T08:10:53","modified_gmt":"2022-07-05T08:10:53","slug":"what-is-the-ideal-business-email-response-time","status":"publish","type":"post","link":"https:\/\/www.footballthink.com\/what-is-the-ideal-business-email-response-time\/","title":{"rendered":"What is the Ideal Business Email Response Time?"},"content":{"rendered":"<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-14817\" src=\"https:\/\/www.openbusinesscouncil.org\/wp-content\/uploads\/2021\/03\/Email.png\" alt=\"\" width=\"800\" height=\"450\" srcset=\"https:\/\/www.footballthink.com\/wp-content\/uploads\/2021\/03\/Email.png 768w, https:\/\/www.footballthink.com\/wp-content\/uploads\/2021\/03\/Email-300x169.png 300w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">If you own a business or work in the customer service industry, you probably get hundreds or even thousands of emails per day. While you may not respond to them all at lighting speed,\u00a0 businesses should respond to emails promptly. The faster the response goes out to the customer, the better.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Suppose you are unsure of how happy people are with your customer service. One excellent analysis tool is <\/span><span style=\"font-weight: 400;\">Responsely<\/span><span style=\"font-weight: 400;\">, an app designed to collect customers\u2019 data to provide all the information you need.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This article discusses average<strong> business email response<\/strong> times for customers, the ideal response time in customer service, and why it is all so important.\u00a0<\/span><\/p>\n<h2><b>Average Customer Service Response Time\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Before we talk about the ideal business <strong><a href=\"https:\/\/www.teikametrics.com\/blog\/how-the-best-amazon-sellers-are-reducing-their-customer-service-email-response-times\/\" target=\"_blank\" rel=\"noopener\">email response time<\/a><\/strong> for customer service, it is worth mentioning the actual and average response times. The figures may shock you.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The fastest <\/span><a href=\"https:\/\/learn.g2.com\/customer-retention-strategies\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">customer service<\/span><\/a><span style=\"font-weight: 400;\"> email response time across the board is one minute. Almost no<strong> businesses respond<\/strong> this quickly.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The longest customer service email response time is eight days. Most companies that respond to emails fall within this category (or somewhere between this category and the average response time).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The average response time for customer service emails among businesses responding is 12 hours and 10 minutes.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">One of the most shocking facts is that as many as <span style=\"color: #008000;\">62%<\/span> of all businesses don\u2019t respond to their customer\u2019s emails at all. This is, of course, unacceptable.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It is also interesting to note that up to 80% of companies feel they provide more than adequate <strong>customer service<\/strong>, whereas only 8% of customers think they receive good customer service. The gap between these numbers is astounding.\u00a0<\/span><\/p>\n<h2><b>The Ideal Customer Service Business Email Response Time<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Although the <\/span><a href=\"https:\/\/www.itij.com\/latest\/long-read\/customer-retention-how-ensure-loyalty\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">average response time for customer service emails<\/span><\/a><span style=\"font-weight: 400;\"> is just above 12 hours, according to customers, this is too long. Studies show that <strong>customers<\/strong> who send emails to businesses expect faster response times.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As many as 90% of people expect companies to respond to their complaints and queries within 60 minutes. This means that the average response time, according to customers, is over 11 hours too slow. Moreover, 30% expect a response within just 15 minutes.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Therefore, it is safe to assume that any response time over one hour is\u00a0 too long. Ideally, the faster a company responds to customers, the better.\u00a0<\/span><\/p>\n<h2><b>Calculating Your Average Response Time<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Tools such as Responsely can do this for you. However, if you want to calculate your average response time, count the number of emails you received within a given period, calculate the response time for each, add those response times, and then divide by the number of emails.\u00a0<\/span><\/p>\n<h2><b>Ways to Improve Customer Service Response Time<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Several methods will increase your speed when responding to customers via <strong>email<\/strong>, so let\u2019s take a look.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of the best ways is to set up an automatic email response system. This way, when people send you an email, the system will automatically send one back <\/span><span style=\"font-weight: 400;\">\u2212<\/span><span style=\"font-weight: 400;\"> almost instantly <\/span><span style=\"font-weight: 400;\">\u2212<\/span><span style=\"font-weight: 400;\"> to let the customer know that their email has been received. It won\u2019t help solve the customer\u2019s problem, but it does buy you some time to investigate the query.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another thing that you can do to speed up your <strong>response times<\/strong> is to triage the emails. In other words, organize emails by importance, with the most critical emails you handle first.\u00a0<\/span><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-20978 size-large\" src=\"https:\/\/www.openbusinesscouncil.org\/wp-content\/uploads\/2021\/03\/What-is-the-Ideal-Business-Email-Response-Time-1024x683.jpg\" alt=\"What is the Ideal Business Email Response Time\" width=\"900\" height=\"600\" srcset=\"https:\/\/www.footballthink.com\/wp-content\/uploads\/2021\/03\/What-is-the-Ideal-Business-Email-Response-Time-1024x683.jpg 1024w, https:\/\/www.footballthink.com\/wp-content\/uploads\/2021\/03\/What-is-the-Ideal-Business-Email-Response-Time-300x200.jpg 300w, https:\/\/www.footballthink.com\/wp-content\/uploads\/2021\/03\/What-is-the-Ideal-Business-Email-Response-Time-768x512.jpg 768w, https:\/\/www.footballthink.com\/wp-content\/uploads\/2021\/03\/What-is-the-Ideal-Business-Email-Response-Time-287x190.jpg 287w, https:\/\/www.footballthink.com\/wp-content\/uploads\/2021\/03\/What-is-the-Ideal-Business-Email-Response-Time.jpg 1050w\" sizes=\"(max-width: 900px) 100vw, 900px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Instead of using automated response emails, set up some \u2018canned\u2019 responses. These are premade responses made from templates that are designed to answer the most common questions. This allows you to respond to queries and complaints promptly without really having to do anything.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Another good way to decrease your response time is by ensuring that not so many people email you, to begin with.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Set up an online customer review system, answer any possible questions before they\u2019re asked, and set up <strong>FAQ<\/strong> pages with multiple support methods, including live chat and phone, to limit the number of emails you get. The fewer emails you get, the faster you can respond to the ones you receive.\u00a0<\/span><\/p>\n<h2><b>Conclusion\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The faster you respond, the better. We recommend using <a href=\"https:\/\/www.engagebay.com\/blog\/customer-management-strategies\/\">Customer Management Strategies<\/a>\u00a0to speed up the process. <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you own a business or work in the customer service industry, you probably get hundreds or even thousands of emails per day. While you may not respond to them all at lighting speed,\u00a0 businesses should respond to emails promptly. The faster the response goes out to the customer, the better. Suppose you are unsure [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":14817,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_mo_disable_npp":""},"categories":[3585],"tags":[3468],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.1 (Yoast SEO v19.7.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What is the Ideal Business Email Response Time? - OpenBusinessCouncil Directory<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.techbusinesshq.com\/what-is-the-ideal-business-email-response-time\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What is the Ideal Business Email Response Time?\" \/>\n<meta property=\"og:description\" content=\"If you own a business or work in the customer service industry, you probably get hundreds or even thousands of emails per day. While you may not respond to them all at lighting speed,\u00a0 businesses should respond to emails promptly. The faster the response goes out to the customer, the better. 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He has been working for ztudium group since 2017. He is the editor of openbusinesscouncil.org, tradersdna.com, hedgethink.com, and writes regularly for intelligenthq.com, socialmediacouncil.eu. Hernaldo was born in Spain and finally settled in London, United Kingdom, after a few years of personal growth. Hernaldo finished his Journalism bachelor degree in the University of Seville, Spain, and began working as reporter in the newspaper, Europa Sur, writing about Politics and Society. He also worked as community manager and marketing advisor in Los Barrios, Spain. Innovation, technology, politics and economy are his main interests, with special focus on new trends and ethical projects. He enjoys finding himself getting lost in words, explaining what he understands from the world and helping others. Besides a journalist, he is also a thinker and proactive in digital transformation strategies. Knowledge and ideas have no limits.","url":"https:\/\/www.footballthink.com\/author\/hturrillo\/"},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.techbusinesshq.com\/what-is-the-ideal-business-email-response-time\/#local-main-organization-logo","url":"https:\/\/www.footballthink.com\/wp-content\/uploads\/2017\/04\/logo_big.png","contentUrl":"https:\/\/www.footballthink.com\/wp-content\/uploads\/2017\/04\/logo_big.png","width":1161,"height":250,"caption":"openbusinesscounsil"}]}},"_links":{"self":[{"href":"https:\/\/www.footballthink.com\/wp-json\/wp\/v2\/posts\/14816"}],"collection":[{"href":"https:\/\/www.footballthink.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.footballthink.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.footballthink.com\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.footballthink.com\/wp-json\/wp\/v2\/comments?post=14816"}],"version-history":[{"count":10,"href":"https:\/\/www.footballthink.com\/wp-json\/wp\/v2\/posts\/14816\/revisions"}],"predecessor-version":[{"id":19389,"href":"https:\/\/www.footballthink.com\/wp-json\/wp\/v2\/posts\/14816\/revisions\/19389"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.footballthink.com\/wp-json\/wp\/v2\/media\/14817"}],"wp:attachment":[{"href":"https:\/\/www.footballthink.com\/wp-json\/wp\/v2\/media?parent=14816"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.footballthink.com\/wp-json\/wp\/v2\/categories?post=14816"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.footballthink.com\/wp-json\/wp\/v2\/tags?post=14816"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}