{"id":13454,"date":"2020-11-28T15:24:14","date_gmt":"2020-11-28T15:24:14","guid":{"rendered":"https:\/\/www.openbusinesscouncil.org\/?p=13454"},"modified":"2020-11-29T16:14:20","modified_gmt":"2020-11-29T16:14:20","slug":"8-ways-to-level-up-your-customer-service","status":"publish","type":"post","link":"https:\/\/www.footballthink.com\/8-ways-to-level-up-your-customer-service\/","title":{"rendered":"8 Ways to Level Up Your Customer Service"},"content":{"rendered":"
\"\"
8 Ways to Level Up Your Customer Service<\/figcaption><\/figure>\n

Providing exceptional customer service isn\u2019t always easy. After all, if everyone could do it, it wouldn\u2019t be exceptional! If you want to take your customer service to the next level and outshine your competitors, you need to take a very specific approach.<\/span><\/p>\n

Here are 8 ways you can take your customer service to the next level.<\/span><\/p>\n

1. Know Thy Customer\u00a0<\/b><\/h2>\n

Knowing exactly who your customer is vital in order to give them the best service possible. When you know who your customer is, you can create products and services meet their needs, you can create content that will keep them interested, and you can provide the customer service they\u2019re looking for. Understanding the common issues that your customers have and the questions they are asking goes a long way in pleasing your customer.\u00a0<\/span><\/p>\n

2.\u00a0 Be Fast and Responsive\u00a0<\/b><\/h2>\n

Nobody likes to be kept waiting. Your customers definitely don\u2019t appreciate having to wait before having their problems addressed. So, when it comes to customer service, you need to be lightning fast. The faster you solve your client\u2019s issues, the better they\u2019re going to feel about the company and the more they trust you, resulting in positive reviews and referrals.<\/span><\/p>\n

3. Respond to Both Complaints and Compliments\u00a0<\/b><\/h2>\n

Criticism can be harsh. It\u2019s not fun for anybody to read or listen to negative reviews, but the only way to grow is to know where you\u2019re making mistakes. This is why complaints are so important. Consumers are generally very vocal about their problems with a company, including their opinions on a company\u2019s customer service! Listen closely to complaints to find out where your customer service might be lacking.\u00a0<\/span><\/p>\n

Compliments are just as important. Knowing what you\u2019re doing right is equally important in refining your strategy, not to mention being a powerful motivational tool. When you get a compliment on some aspect of your customer service, take that as a win and also inspiration.<\/span><\/p>\n

4. Pay Attention to Forums<\/b><\/h2>\n

The internet is a vast space with endless amounts of knowledge that can be useful to your business if you know where to look. If you\u2019re not paying attention to such a valuable resource, you\u2019re missing out on data you won\u2019t be able to access as easily anywhere else.<\/span><\/p>\n

The internet has forums full of people talking about every topic under the sun, and you bet one of these topics is customer service. There could be discussions about your company, your competitors, and more that will provide insight into your customer. These forums are a great way to understand what changes you can make to your customer service policies and behaviours. You can also start your own discussions – after all, if you don\u2019t ask they\u2019ll never tell!\u00a0<\/span><\/p>\n

5. Use Focus Groups\u00a0<\/b><\/h2>\n

Another great way to ask for insight is to conduct focus groups. Focus groups involve bringing in groups of potential customers and asking them to show you what they like and don\u2019t like about your business. When you are conducting a focus group, it is important to make your customers feel important and comfortable. You can do this with <\/span>high-tech visitor passes<\/span><\/a>, refreshments, a less formal environment, incentives, and your undivided attention.\u00a0<\/span><\/p>\n

6. Know Your Competitors<\/b><\/h2>\n

So, you\u2019ve gotten to know your customer, you\u2019ve conducted the focus groups, you\u2019ve scoured the internet, and you still want some more information. This is when you turn to your competitors. It is critical to keep an eye on the competition. Understanding the way your competitors approach customer service can give you important insights into your own. You may find problems in your competitor\u2019s customer service that you can take advantage of, or get good ideas that you can implement in your own business.<\/span><\/p>\n

7. Clear Communication<\/b><\/h2>\n

Clear communication is essential in all aspects of business, and no more so than when it comes to customer service. Remember that communication isn\u2019t just verbal, and clear written communication is also vital. Any answers need to be in a clear, natural, and calm tone. Any action you\u2019re taking, whether it be putting them on hold or ending an interaction, needs to be clearly stated. For the most part, customers are looking for quick solutions but creating a space for more queries is also important.<\/span><\/p>\n

8. Positivity Rules<\/b><\/h2>\n

Do you enjoy talking to a grumpy person? Your customer doesn\u2019t either. Using positive language in writing and while talking to a customer can significantly improve their mood and attitude towards any problems or issues. Positive spins keep the customer firmly in the present, prevents them from going off on a tangent in their rage or irritation. Nobody can remain angry when faced with unrelenting positivity. You\u2019ll improve your customer\u2019s day as well as your company\u2019s brand image.\u00a0<\/span><\/p>\n

At the end of the day, improving customer service boils down to the basic essentials. As long as you communicate clearly, empathise, and remain positive, you\u2019re on the right path to pleasing as many customers as possible!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Providing exceptional customer service isn\u2019t always easy. After all, if everyone could do it, it wouldn\u2019t be exceptional! If you want to take your customer service to the next level and outshine your competitors, you need to take a very specific approach. Here are 8 ways you can take your customer service to the next […]<\/p>\n","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_mo_disable_npp":""},"categories":[3585],"tags":[3468,3711,5259],"acf":[],"yoast_head":"\n8 Ways to Level Up Your Customer Service - OpenBusinessCouncil Directory<\/title>\n<meta name=\"description\" content=\"If you want to outshine your competitors, you need to take a very specific approach. 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